How it works

Orders

Delivery Fee:

  • Orders below 500mt = 250mt
  • Orders between 500mt and 3,000mt = 200mzn
  • Orders above 3,000mt = free

Delivery Radius: Maputo City, from Alto-Maé area up to Dona Alice

Delivery: Tuesday to Friday between 1:00pm and 5:00pm. We do not deliver on the same day the order is placed. Order cut-off time for potential next day delivery 3:00pm.

Pick-up: Monday to Saturday. Pre-payment - order will only be processed after receiving the proof of payment.

Order Confirmation: via E-mail with indication of product availability and scheduling of delivery day

Delivery confirmation is based on:

  • Number of orders for given day
  • Most efficient delivery route
  • Minimal exposure of products and people involved in this process

Pick-up confirmation is based on:

  • product availability
  • pre-payment

Delivery procedure:

1. Please have your phone handy: the delivery team will contact the recipient of the order to come down with receptacles to collect the order. Should the order not be pre-paid, it must be paid upon delivery. If it is not a cash payment then the proof of payment must be sent to us.

  • The delivery team will not go upstairs (should you live in a building) or enter your residence.

2. It is crucial to have the contact of the person that will be present at the delivery location to receive the order.

Pick-up procedure:

1. The order will be processed after we receive the proof of pre-payment

2. The Makamba team will contact the person who ordered to confirm the day and time of pick-up

3. On the day the person will receive a message to inform when the order is ready for collection

4. It is the responsibility of the person collecting the order to verify the produce.

N.B: Please always have your receptacles ready to receive the order - we do not use plastic bags.

Payments

Delivery: Payments for delivery must be made no later than 24 hours after delivery day.

Pick Up: Payments for store pick must be pre-paid upon confirmation of product availability.

Payment Options

  1. Mpesa - 85 01 25292

  2. Conta Movel - 85 01 25292

  3. Bank Transfer - please have your first and last name and order number as the transaction description

Bank: BIM

NIB: 0001 000000 5408938265 7

Account Number: 0540893826

Name: Makamba Kaya LDA

  1. Cash upon delivery/purchase

For any of the above options, the proof of payment must always be sent via e-mail or WhatsApp:

encomendas@makamba.net

850125292